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post #1 of 6 Old 10-21-2010, 07:12 AM Thread Starter
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Barton Industries

Hey all I just wanted to share my experience dealing with Barton Industries and give a big thumbs up to their customer service.......



I ordered their orange shifter knob with the V8 Shift pattern.....It came in the mail on Tuesday. I opened the box after work to find a V6 sift pattern Orange Shifter Ball. I emailed them that night and simply told them what happend and gave them my number so we could work it out. I was only going to ask that they send me the right one and a pre-paid address label to send the other one back. Well wed morning when I got to work I had this email waiting for me.....



Hi Darrin,
I apologize for the mistake. All the shift balls are prepackaged, and it must have gotten put in with the V8's on accident.
We are currently out of the V8 shift pattern in the orange ball and will not have any instock for about 3-4 weeks.
I issued you a refund for the full amount. You can keep the current shift knob you have, and when I have more orange v8 shift knobs instock I will send you one at no cost.
Thanks,
Dave
Barton Industries




Now that is customer service.............WOW!!

Texas Speed 1 7/8 LT Headers, Texas Speed High Flow Cats, Magnaflow 3 inch Cat Back Exhaust, SNL V2 Comp CAM, Texas Speed Underdrive Pully, G5CR CAI, Hurst Short Throw Shifter, JetFlo Mass Air Sensor
My car is exactly that; No one has to like it but me!
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post #2 of 6 Old 10-21-2010, 09:10 AM
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I had a extraordinary response as well from Dave @ Barton...a Awesome, Awesome guy...
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post #3 of 6 Old 10-21-2010, 12:42 PM
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Yea, great company he has. Quality parts and great service, very cool guy to do business with!

IBM 2SS/RS, M6, Blk Leather...
CAI, ARH Headers, Flowmasters, Diablosport tuned, Barton short-throw
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post #4 of 6 Old 10-30-2010, 01:17 PM
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Dave is the best. im and installer and dealer for his shifters

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post #5 of 6 Old 10-30-2010, 06:52 PM
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Dave and his family are members of our club and yes they all are very nice people, you should have the privilege to meet them in person.


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post #6 of 6 Old 11-01-2010, 08:33 AM
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Great to here that fellow vendors are stepping up and taking care of customers like they should! Good to hear!

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