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post #1 of 78 Old 06-14-2013, 07:27 AM Thread Starter
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GM customer service sucks!

short story.

my 2011 camaro convert. 2ss/rs has 12,500 miles and has been to the shop 4 times to fix the top.. and going the 5th time monday.. garage kept..

from the sqweaky top to leaking to rub marks.. all that has been fixed new top and water mang. system etc.. one thing they cant fix correctly is the fabric coming apart above the rear quarter glass on both sides.. they use vw clips to keep it put.. that lasts only a month before im driving down the road and poof the fabric comes apart and wind and a bubble form on the top. well my dealer subs out the car to a top shop here in houston.. everytime it has come back with scratches they last time was actually deep scratch where you can see someone filled in with maybe a paint pen?? idk.. right near the rear quarter glass.. on top of that the two times the car went in with water on the floor boards it was never shampooed or replaced.. never.. he says oh it doesnt smell now.. its all dry.. no really?? it gets about 120+ in the car in summer here... moron!!! .

now i filed with gm and thats a pure run around.. from one specialist to another.. they want to give me 2000 incentives to trade in.. thats not even enough.. i tried.. why should i foot the bill for a faulty car??? i love gm always have but the is rubbing me the wrong way... then i got a call monday from this specialist and he says im sorry that 2000 isnt enough he has done some numbers and gm will help get out of my car.. im like great yes!!!! this is awesome.. i feel all good and bubbly.. he says i call you thrusday with details and updates.. he calls thrusday with the same 2000. or some other warranty.. i said what happen to helping me get out?? he says the dealer isnt going to help me.. im like the dealer?? why them? its a gm problem??? now im on to a new specialist... wow..

sorry so long.. i probably missed some other things that makes this worse but thats the short story.. does anyone think im being over the top? and should just take what they offer and keep taking my car back over and over.. 44k car.. thanks

2011 camaro 2ss convert..black on black. Slp black wing intake, k&n drop in , muffler delete , 93 octane diablo tune L99/A6. totaled 12-4-13..

2014 camaro 2ss 1LE. best car yet!!!!
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post #2 of 78 Old 06-14-2013, 07:56 AM
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You can bring it to the dealer a 1000 time's, they'll never fix it . It's rare that a vert doesn't leak, make noise, doesn't show wear . The only way it can be fixed, is to get a coupe .

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post #3 of 78 Old 06-14-2013, 08:11 AM
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javi05, that sucks and I feel for you.... It always amazes me that we have "Customer Support" right here on MC, and they chime in from time to time..... But in all honesty and reality, what can and more importantly, what do they do?!?

On almost every issue, they will chime in and say something along the lines of; do you want us to schedule an appointment with the dealership, or would you like us to contact the dealership..... ect. But in all reality, what have they supported, resolved, or fixed.

I'm dying to hear them chime into this thread and take this to the GM Executives to resolve this situation. This is unacceptable in my opinion!
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post #4 of 78 Old 06-14-2013, 08:30 AM
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Quote:
Originally Posted by javi05 View Post
short story.

my 2011 camaro convert. 2ss/rs has 12,500 miles and has been to the shop 4 times to fix the top.. and going the 5th time monday.. garage kept..

from the sqweaky top to leaking to rub marks.. all that has been fixed new top and water mang. system etc.. one thing they cant fix correctly is the fabric coming apart above the rear quarter glass on both sides.. they use vw clips to keep it put.. that lasts only a month before im driving down the road and poof the fabric comes apart and wind and a bubble form on the top. well my dealer subs out the car to a top shop here in houston.. everytime it has come back with scratches they last time was actually deep scratch where you can see someone filled in with maybe a paint pen?? idk.. right near the rear quarter glass.. on top of that the two times the car went in with water on the floor boards it was never shampooed or replaced.. never.. he says oh it doesnt smell now.. its all dry.. no really?? it gets about 120+ in the car in summer here... moron!!! .

now i filed with gm and thats a pure run around.. from one specialist to another.. they want to give me 2000 incentives to trade in.. thats not even enough.. i tried.. why should i foot the bill for a faulty car??? i love gm always have but the is rubbing me the wrong way... then i got a call monday from this specialist and he says im sorry that 2000 isnt enough he has done some numbers and gm will help get out of my car.. im like great yes!!!! this is awesome.. i feel all good and bubbly.. he says i call you thrusday with details and updates.. he calls thrusday with the same 2000. or some other warranty.. i said what happen to helping me get out?? he says the dealer isnt going to help me.. im like the dealer?? why them? its a gm problem??? now im on to a new specialist... wow..

sorry so long.. i probably missed some other things that makes this worse but thats the short story.. does anyone think im being over the top? and should just take what they offer and keep taking my car back over and over.. 44k car.. thanks
If it's just the fabric top that's giving you trouble then why can't they just replace the top? Try to get some info regarding the lemon law.

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post #5 of 78 Old 06-14-2013, 09:16 AM Thread Starter
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If it's just the fabric top that's giving you trouble then why can't they just replace the top? Try to get some info regarding the lemon law.

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they did.. brand new fabric.. looks great also.. but it wont stay in place after a month or so.. with that fabric coming apart there lets wind and water if its raining in.. so they cant tell me it doesnt affect the cars value etc...

i have filed with the BBB yesterday right after i got of the phone with gm's bulls*it answer..

2011 camaro 2ss convert..black on black. Slp black wing intake, k&n drop in , muffler delete , 93 octane diablo tune L99/A6. totaled 12-4-13..

2014 camaro 2ss 1LE. best car yet!!!!
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post #6 of 78 Old 06-14-2013, 09:35 AM
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Your deductions about GM's Customer Service were arrived at by me two years ago. It's bad enough that you are going through what you are but there's nothing worse than being given empty promises. I'm very sorry to hear that your having to go through this...but the next step for them (in my experience) will be rude behavior, trying to force you into accepting an unacceptable arrangement and when you don't do that...they will abruptly close your case and no longer return your calls. Although my case was a little different in that my dealership was the one that created the problem...not GM...I still received NO SUPPORT from GM even though I was able to prove that criminal activity was involved...and the way their customer service division treated me was inexcusable.
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post #7 of 78 Old 06-14-2013, 09:52 AM Thread Starter
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Originally Posted by Envy View Post
Your deductions about GM's Customer Service were arrived at by me two years ago. It's bad enough that you are going through what you are but there's nothing worse than being given empty promises. I'm very sorry to hear that your having to go through this...but the next step for them (in my experience) will be rude behavior, trying to force you into accepting an unacceptable arrangement and when you don't do that...they will abruptly close your case and no longer return your calls. Although my case was a little different in that my dealership was the one that created the problem...not GM...I still received NO SUPPORT from GM even though I was able to prove that criminal activity was involved...and the way their customer service division treated me was inexcusable.
WOW.. not cool... well i got a new case number with gm that is supposed to go higher up.. probably not.. but i will keep trying..

here is what i would like .. new carpet.. scratches fixed, extended. warranty on top.. and a detailed way of lubing the top myself.. it sqeaks after about a month or so.. thats not asking to much??? or buy back.. its going to get tuff..

2011 camaro 2ss convert..black on black. Slp black wing intake, k&n drop in , muffler delete , 93 octane diablo tune L99/A6. totaled 12-4-13..

2014 camaro 2ss 1LE. best car yet!!!!
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post #8 of 78 Old 06-14-2013, 10:19 AM
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Sorry to hear about your issues. I wish you were in Michigan. I had a really bad seat belt problem with my truck a couple years back. My father has been a Sr Design Engineer for GM ever since I can remember. Anyhow, with his connections, all of the Engineers from the seat belt group took my vehicle into their tech center and tested it for a week.

If you were in Michigan I could have connected you with the engineers that designed your top. I'm happy they transferred the Camaros to Lansing from Canada as I now have a Camaro myself.


Proud owner of my 2013 Camaro 2SS/RS Inferno Orange Metallic Exterior & Interior,


Billy Brown

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post #9 of 78 Old 06-14-2013, 11:00 AM Thread Starter
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got a call from gm.. new guy this time.. as soon as i said i filed a claim with the BBB he said well we cant talk anymore.. they will be calling you from gm legal people.. i laughed.. wow what a waste.. guess i will wait to see how that goes..

2011 camaro 2ss convert..black on black. Slp black wing intake, k&n drop in , muffler delete , 93 octane diablo tune L99/A6. totaled 12-4-13..

2014 camaro 2ss 1LE. best car yet!!!!
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post #10 of 78 Old 06-14-2013, 11:16 AM
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GM's customer service is SO lacking, I was actually toying with the idea of buying a Challenger.

Then I came to my senses and decided to go with a new Camaro thinking GM changed after the bailout.

What is going on??? My old signature block is back. WTF???

"I have fought the good fight, I have finished the race, I have kept the faith."... 2 Timothy 4:7
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