Sometimes the stars just don’t line up. My wife and I have been looking for a car lately. We got a car loan, we did research, we even test drove some cars. We thought we were ready to buy a car, so we went back to the best car that we found and took it for a drive again.
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On 02/06/14, my dad took his SUV in to the GM dealer where he bought it for the first service. After the service was done, one of the dealer detailers, a 19 year old kid, hopped in my dad's brand new, 4 month old 2014 Cadillac Escalade w/ 5k miles. When he was backing it into the detail shop he brushed the rear passenger side quarter panel on a steel post. It dented and scraped the quarter panel from the rear wheel to the rear corner of the SUV, ripped the wrap around rear bumper cover, and cracked the taillight.
All this dealer is offering to do at no charge to my dad is straighten out the quarter panel, bondo it, repaint it, and guarantee the paint and repair work for as long as my dad owns the Escalade. Since they have a body shop in the dealer, they also agreed not to report it to Carfax so it doesn't devaluate the SUV when my dad goes to trade it in the future. It's BS, but that's all they are willing to do without my dad making a huge federal case out of it. My dad requested a replacement SUV of the same trim and everything but he would have to fork out an additional $12k and his current SUV to get into another one, even though the dealer's employee was responsible for the damage. And my dad even requested that they don't wash it because it was already clean, had they listened this wouldn't have happened.
On another note, how many other vehicles do dealers crash, put a band aid on, and sell them as never wrecked? Hmmm.
I would of gotten a lawyer and sue the crap out of them, I would of demanded a replacement of my Escalade or
bran new parts w/no report period.. they were responsible for the damage 100% regardless of the employee
Yup, I seen a 2007 Vett, that our GM dealer was trying to sale when I got ready to buy Frost,
that Vett's doors and fenders were off in gaps.. from (bottom) 0.21" to (top) 1.19" of one side alone,
the sales rep, tried telling me its never been in a wreck and theirs no report but the damage was so easy to spot,
they weren't even willing to repair it at their cost at sticker price
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