My new car nightmare, and 2k in damages! - ModernCamaro.com - 5th Generation Camaro Enthusiasts
5th Generation Camaro News & General Discussion News Articles & General Discussion about the 5th Generation Camaro.

Reply
 
LinkBack Thread Tools
post #1 of 12 Old 09-10-2014, 01:13 PM Thread Starter
Newbie
 
Join Date: Jul 2014
Posts: 1
 
Unhappy My new car nightmare, and 2k in damages!

The folIowing letter details my hellish experience of purchasing my "new" Camaro with almost $2000.00 (yes, that's two thousand dollars) of estimated cosmetic damages. Any input or suggestions are welcome.




In regards to the recent purchase of a 2014 Chevrolet Camaro SS, on Saturday, July 5th, 2014, the following documentation addresses numerous unresolved incidents including the lack of rendered courteous and honest professional service from Koons Chevrolet of Tyson's Corner, in Vienna VA. Though purchased as new, the vehicle was delivered with an estimated $1990.00 (One Thousand Nine Hundred Ninety Dollars and No Cents) in cosmetic damage in which the cause is unknown. It is my belief that the vehicle should be replaced with a new vehicle of the same make and model, which is expressed throughout the detailing of the experience.

After conducting thorough research for a vehicle that correlated appropriately within need and budget, one was selected for purchase in Vienna, VA at Koons which is approximately two hours from my residence. Not until all the necessary paperwork completed and committed to purchase, information was divulged regarding the GM ignition recall pertaining to the vehicle. Per John Gribbins, the Sales Manager, the vehicle could not leave the facility until recall parts were received and installed. According to a GM Direct Specialist a “stop sale” had been issued (June 12th, 2014) to the dealerships. A waiver was requested to release the vehicle to be serviced locally, however, the Sales Representative (Harpreet) pleaded ignorance and stated he would inquire with the Sales Manager which concluded that the dealership was not authorized to issue a waiver. Furthermore, Mr. Gribbins promised the vehicle recall repairs to be completed by Thursday, July 10th, 2014 and released from the dealership the same day. During this five day waiting period several calls were placed to Koons and General Motors in regards to maintaining current status updates. By Thursday, recall parts had not been received and upon expressing dissatisfaction, Mr. Gribbins authorized issuance of a waiver to decline recall servicing at that time in order to release the vehicle from the dealership that day. Due to the multitude of inconveniences rendered, Mr. Gribbins agreed to sign a “We Owe” up to the amount of $200.00 (Two Hundred Dollars and No Cents) for window tinting. An invoice for the tint was sent to the dealership at Mr. Gribbins request, and compensation has still not been received.

The dealership was previously informed of prior engagements that I was required out of town no later than Thursday, however, little concern or effort was made to deliver the vehicle in a timely manner. The delay of deliver cost yet another day to be forfeited from travel time. Thursday, July 10th, 2014 the vehicle was driven approximately 130 miles to my residence by the Sales Representative who arrived around 8:15pm. Prior to delivery, when asked if the car could be trailered, the Sales Representative laughed and mentioned that the car would be driven to the receiving destination. Upon delivery, the aforementioned waiver was signed but no copy was furnished for personal records.

Within approximately twenty-four hours of the vehicle being in my possession, several imperfections were discovered. The damages included a two inch wide dent and crack on the spoiler, a vertical dent (approximately four inches long and inch wide) into the fender and warping noticed on the trunk. This prompted yet further communication with the Sales Representative who nonchalantly brushed it off as, "...Looks like you got a hater already." However, once it was brought to his attention that the damage could be seen in photos he sent of the vehicle previous to leaving the dealership communication ceased.

When finally contacted by Koons Chevy, they suggested attaining an estimate of the damages at a local Chevrolet dealership and promised reimbursement after the vehicle was repaired. The estimate totaled almost $2,000.00 for repairs to said damage. Considering the dealership should claim responsibility for the damages, appropriate action would include replacing the vehicle with the same make and model. The vehicle was purchased as a new vehicle and to receive damaged goods is unacceptable business ethics. Should the vehicle be repaired, regardless of whether documentation follows the Carfax, a trained eye and meticulous scrutiny would be able to devise that the car was repaired cosmetically. If the vehicle was sold or traded, the value would depreciate for damages that I did not incur nor should be held accountable.

Since addressing concern to the dealership and GM, there has been little correspondence or priority taken in the matter. Several phone calls and e-mails have gone unanswered, and there has been no effort to reach an agreeable resolution from either Koons or GM. The GM Direct Specialist, Jennifer, also stated the District and Sales Managers had not returned any of her phone calls. During the last correspondence with Mr. Gribbins he stated that the customer had not responded to his vehicle swap proposition. Mr. Gribbins’ claim is false, as it was agreed to verbally as an acceptable resolution during the last visit to the dealership. Since then, numerous attempts were made to contact Mr. Gribbins to no avail.

On September 7th, 2014, the two and a half hour trip was made to the dealership since Mr. Gribbins refused corresponding to resolve the matter. Upon arrival, Mr. Gribbins had left for the day and Mr. Joshua Estrada tended to the matter. Mr. Estrada offered to repair the vehicle at his dealership, and expressed that replacing the vehicle would have to go through GM’s “Buy Back” process. Since GM has been of little assistance and refused a “Buy Back”, the only options Koons provided were to either trade the vehicle, or have it repaired in their body shop. It was also brought to Mr. Estrada’s attention that it shouldn’t require driving two and a half hours out of the day just to be acknowledged. After apologizing for the inconvenience, he offered to fuel my vehicle in which the Sales Representative used 87 Octane. The Sales Representative was informed that the vehicle was geared for performance and shouldn’t use less than 91 Octane or it could cause engine knocking, but he claimed the vehicle would be “fine”.

Four days after the visit to the dealership, Mr. Gribbins called to express that there was no way to swap the vehicle it would have to be traded into another which could change the payments. He claimed he would be more than happy to have it fixed to factory specifications. The principle of the matter is that the vehicle delivered was sub-par and no longer in “new” condition, no one wanted to take accountability, and the whole experience has been quite the runaround.

What could’ve been an excellent opportunity to gain loyalty and trust in a new customer as a reputable and customer service oriented dealership, has now become a two month long headache.
baLListica45 is offline  
Sponsored Links
Advertisement
 
post #2 of 12 Old 09-10-2014, 01:35 PM
Junior Member
 
Irace16's Avatar
 
Join Date: May 2014
Location: Appleton,wisconsin
Posts: 23
 
****.

2010 1ss rs ls3 victory red, factory body kit, moon roof, smoked lights, kn air intake, gm performance parts exhaust. Heritage grill, bmr lowering springs , hurst short shifter,
Irace16 is offline  
post #3 of 12 Old 09-10-2014, 01:50 PM
Senior Member
 
RS_2LT_SummitWhite11's Avatar
 
Join Date: May 2011
Location: Ft. Lauderdale, Florida
Posts: 511
 
Sounds like you got screwed. I had a similar situation with repairs for a HUD swap turning the whole interior of my car into a nightmare with damage of various sorts in which had the car in and out of the shop. Although repairs were made at no cost to me - other than lost time and $$ from work. No one wanted to take accountability for it and GM certainly was no help either. The particular dealership I took my car to has lost my business. Have you thought about discussing your issue with an attorney?

2011 SummitWhite 2LT/RS (SOLD)
2010 Black 2LT/RS (ZLRS) (Current)
ZL1 Appearance package, Flow Master American Thunder Cat Back Exhaust w/ QUAD TIPS, K&N Typhoon CAI, Ported VMAX TB, OEM GM Brembo Brakes Package w/ Hawks Carbon Ceramic Pads, Night Owl Halo Kit (WIFI), Rear Oracle Blue LED Bowtie, Oracle Ghosted Painted Side LED Markers.
RS_2LT_SummitWhite11 is offline  
 
post #4 of 12 Old 09-10-2014, 05:39 PM
Veteran Member
 
83Hokie's Avatar
 
Join Date: Aug 2012
Location: Virginia
Posts: 4,590
 
Wow is all I think I can say ... that's awful

so you saw the car ... completely finished the paperwork, then they wouldn't give it to you? that's bs

2012 2SS / RS CRT; Additional Options: Highwing Spoiler, Sunroof, Window Tint, Splash Guards, Wheels, Nitro, Heritage Grill, MRT Louvers, Ported Throttle Body, Cold Air Inductions CAI, RX Sport Hood, someone's splitter, River City Strut Bar
Born On: 13 April 2012; Purchased: 27 August 2012
83Hokie is offline  
post #5 of 12 Old 09-10-2014, 05:40 PM
Veteran Member
 
83Hokie's Avatar
 
Join Date: Aug 2012
Location: Virginia
Posts: 4,590
 
I'd post this on the bad dealers thread too

2012 2SS / RS CRT; Additional Options: Highwing Spoiler, Sunroof, Window Tint, Splash Guards, Wheels, Nitro, Heritage Grill, MRT Louvers, Ported Throttle Body, Cold Air Inductions CAI, RX Sport Hood, someone's splitter, River City Strut Bar
Born On: 13 April 2012; Purchased: 27 August 2012
83Hokie is offline  
post #6 of 12 Old 09-10-2014, 06:26 PM
Senior Member
 
RS_2LT_SummitWhite11's Avatar
 
Join Date: May 2011
Location: Ft. Lauderdale, Florida
Posts: 511
 
Quote:
Originally Posted by 83Hokie View Post
I'd post this on the bad dealers thread too
Where is this bad dealer thread? I'd like to post one from down here in South Florida.

2011 SummitWhite 2LT/RS (SOLD)
2010 Black 2LT/RS (ZLRS) (Current)
ZL1 Appearance package, Flow Master American Thunder Cat Back Exhaust w/ QUAD TIPS, K&N Typhoon CAI, Ported VMAX TB, OEM GM Brembo Brakes Package w/ Hawks Carbon Ceramic Pads, Night Owl Halo Kit (WIFI), Rear Oracle Blue LED Bowtie, Oracle Ghosted Painted Side LED Markers.
RS_2LT_SummitWhite11 is offline  
post #7 of 12 Old 09-11-2014, 03:27 PM
Veteran Member
 
83Hokie's Avatar
 
Join Date: Aug 2012
Location: Virginia
Posts: 4,590
 
Its a sticky under the heading that this thread is posted under... Dealers to Avoid or something like that ... see if this works: https://www.moderncamaro.com/forum/5t...A%2A-list.html

2012 2SS / RS CRT; Additional Options: Highwing Spoiler, Sunroof, Window Tint, Splash Guards, Wheels, Nitro, Heritage Grill, MRT Louvers, Ported Throttle Body, Cold Air Inductions CAI, RX Sport Hood, someone's splitter, River City Strut Bar
Born On: 13 April 2012; Purchased: 27 August 2012
83Hokie is offline  
post #8 of 12 Old 09-11-2014, 06:06 PM
Senior Member
 
RS_2LT_SummitWhite11's Avatar
 
Join Date: May 2011
Location: Ft. Lauderdale, Florida
Posts: 511
 
Quote:
Originally Posted by 83Hokie View Post
Its a sticky under the heading that this thread is posted under... Dealers to Avoid or something like that ... see if this works: https://www.moderncamaro.com/forum/5t...A%2A-list.html
Thanks!

2011 SummitWhite 2LT/RS (SOLD)
2010 Black 2LT/RS (ZLRS) (Current)
ZL1 Appearance package, Flow Master American Thunder Cat Back Exhaust w/ QUAD TIPS, K&N Typhoon CAI, Ported VMAX TB, OEM GM Brembo Brakes Package w/ Hawks Carbon Ceramic Pads, Night Owl Halo Kit (WIFI), Rear Oracle Blue LED Bowtie, Oracle Ghosted Painted Side LED Markers.
RS_2LT_SummitWhite11 is offline  
post #9 of 12 Old 09-11-2014, 06:10 PM
Senior Member
 
SC2150's Avatar
 
Join Date: Sep 2010
Posts: 775
 
This is what makes it bad for the good dealers. And as Hokie states, this dealer needs to be added to the list. The good dealers deserve the business and I suggest you contact a GM cust service rep directly. They will do their best to assist, but ultimately the dealer is an independently owned business and can do as they choose. Pursue this with GM and at least they can put pressure on the dealer. Fell for you.....this is not acceptable.

Good luck!!
SC2150 is offline  
post #10 of 12 Old 09-11-2014, 08:28 PM
Premium Member
 
big-daddy's Avatar
 
Join Date: Jul 2007
Location: Panama City beach, fl
Posts: 98
 
where art thou GM customer service?



Big Daddy
Macon, GA
big-daddy is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the ModernCamaro.com - 5th Generation Camaro Enthusiasts forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome