2012 Defective Vert
Hello All -
I thought I would share a little info on my vert issues. I recently bought a 2012 2SS/RS Vert used with 7,800mi . Immediately after purchasing I noticed that there was an issue with the seal when putting the top up. I got on the forums and found many of you have the exact same issues. Your pictures showed the same issues as mine. I read all your horror stories and braced myself for the nightmare I was about to face in dealing with this. I took my car to a Chevy dealer in Coconut Creek and they were very unresponsive. They didnt want to hear anything I had to say and were going to just replace the gasket. I tried to offer information and I even reached out the to the resident Chevy Rep on here. The dealer did not care to get any info from me and said they were not interested in speaking to the rep. So I decided to go to another dealer that I didn't realize was here real close to me and was a sister dealer to the location I purchased my car from. I brought my car to Ed Morse Sawgrass Chevrolet and met with Service Manager David Harris, Service Advisor JJ Varela, and Dencil(spelling?) Service Technician. Dencil looked at the vehicle, was interested in the information I was able to provide, looked over the top and stated that he was pretty sure the top was going to need replacing before he even got into it!!! This service department is excellent. JJ has even called me to give me updates on my car's status. Today he called to confirm with me that the entire top and mechanism is indeed being replaced and has been ordered from the factory, and should arrive in one or two days. They even provided me with a rental immediately when i dropped the car off. Dealers don't always get recognition for good customer service so I wanted to put this out there. Also a big thank you to William from Chevorlet Customer Service for his help! All in all this turned out to be hassle free with the exception to the first dealer's service department.
2012 2SS Vert - Summit White - Borla Atak-S Cat Back Exhaust - K&N Typhoon CAI