2012 Defective Vert - ModernCamaro.com - 5th Generation Camaro Enthusiasts
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post #1 of 26 Old 11-05-2014, 12:32 PM Thread Starter
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Smile 2012 Defective Vert

Hello All -

I thought I would share a little info on my vert issues. I recently bought a 2012 2SS/RS Vert used with 7,800mi . Immediately after purchasing I noticed that there was an issue with the seal when putting the top up. I got on the forums and found many of you have the exact same issues. Your pictures showed the same issues as mine. I read all your horror stories and braced myself for the nightmare I was about to face in dealing with this. I took my car to a Chevy dealer in Coconut Creek and they were very unresponsive. They didnt want to hear anything I had to say and were going to just replace the gasket. I tried to offer information and I even reached out the to the resident Chevy Rep on here. The dealer did not care to get any info from me and said they were not interested in speaking to the rep. So I decided to go to another dealer that I didn't realize was here real close to me and was a sister dealer to the location I purchased my car from. I brought my car to Ed Morse Sawgrass Chevrolet and met with Service Manager David Harris, Service Advisor JJ Varela, and Dencil(spelling?) Service Technician. Dencil looked at the vehicle, was interested in the information I was able to provide, looked over the top and stated that he was pretty sure the top was going to need replacing before he even got into it!!! This service department is excellent. JJ has even called me to give me updates on my car's status. Today he called to confirm with me that the entire top and mechanism is indeed being replaced and has been ordered from the factory, and should arrive in one or two days. They even provided me with a rental immediately when i dropped the car off. Dealers don't always get recognition for good customer service so I wanted to put this out there. Also a big thank you to William from Chevorlet Customer Service for his help! All in all this turned out to be hassle free with the exception to the first dealer's service department.

2012 2SS Vert - Summit White - Borla Atak-S Cat Back Exhaust - K&N Typhoon CAI
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post #2 of 26 Old 11-05-2014, 03:25 PM
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It's always nice to hear about someone having a good dealership experience!! I hope the new top and the rest of your ownership experience are trouble free.
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post #3 of 26 Old 11-05-2014, 06:37 PM
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My top has been replaced 2 times....woke up Saturday to an inch of standing water on the floor of the backseat. Don't really know how long it's been going on. only reason I knew was because my jacket fell into the floor and when I picked it up, it was soaking wet. Back to the dealership....they were pretty accommodating, considering this is the 5th or 6th time my car has been in the shop since April.
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post #4 of 26 Old 11-05-2014, 09:31 PM
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Quote:
Originally Posted by Crayzme View Post
Hello All -

I thought I would share a little info on my vert issues. I recently bought a 2012 2SS/RS Vert used with 7,800mi . Immediately after purchasing I noticed that there was an issue with the seal when putting the top up. I got on the forums and found many of you have the exact same issues. Your pictures showed the same issues as mine. I read all your horror stories and braced myself for the nightmare I was about to face in dealing with this. I took my car to a Chevy dealer in Coconut Creek and they were very unresponsive. They didnt want to hear anything I had to say and were going to just replace the gasket. I tried to offer information and I even reached out the to the resident Chevy Rep on here. The dealer did not care to get any info from me and said they were not interested in speaking to the rep. So I decided to go to another dealer that I didn't realize was here real close to me and was a sister dealer to the location I purchased my car from. I brought my car to Ed Morse Sawgrass Chevrolet and met with Service Manager David Harris, Service Advisor JJ Varela, and Dencil(spelling?) Service Technician. Dencil looked at the vehicle, was interested in the information I was able to provide, looked over the top and stated that he was pretty sure the top was going to need replacing before he even got into it!!! This service department is excellent. JJ has even called me to give me updates on my car's status. Today he called to confirm with me that the entire top and mechanism is indeed being replaced and has been ordered from the factory, and should arrive in one or two days. They even provided me with a rental immediately when i dropped the car off. Dealers don't always get recognition for good customer service so I wanted to put this out there. Also a big thank you to William from Chevorlet Customer Service for his help! All in all this turned out to be hassle free with the exception to the first dealer's service department.
Crayzme,

It's absolutely awesome to hear about your positive experience at Ed Morse Sawgrass Chevrolet. It's also great to hear that they will be replacing the entire top and mechanism while providing an instant rental for you at drop off. Please let us know how everything turns out. I'm happy that my assistance played a role in this outcome so far for you .

Regards,

William R.
Chevrolet Customer Care



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post #5 of 26 Old 11-08-2014, 05:16 AM
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yes nice to hear a good experience but man sure hope CamaroSSRN gets that problem solved too

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post #6 of 26 Old 11-08-2014, 06:58 AM
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yes nice to hear a good experience but man sure hope CamaroSSRN gets that problem solved too
+1



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The all new Convertible (Born 1/11/11) !, Welcome to the Fleet !
SHADOW 2013 GBA 2SS/RS A6 Vert (2/13/14)
"FROST 2011 SIM LT1 A6 " FIRST VERT MOTM AUGUST 2013
*PROTESTING GM*
"GIVE ME MY13'IBM ZL1 vert GM!"
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post #7 of 26 Old 11-09-2014, 12:50 PM
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Quote:
Originally Posted by CamaroSSRN View Post
My top has been replaced 2 times....woke up Saturday to an inch of standing water on the floor of the backseat. Don't really know how long it's been going on. only reason I knew was because my jacket fell into the floor and when I picked it up, it was soaking wet. Back to the dealership....they were pretty accommodating, considering this is the 5th or 6th time my car has been in the shop since April.
OMG...SSRN....you have been so much more patient than I would be

2013 2LT/ RS Blue Ray Metallic VERT..."Cami"
2010 Grabber Blue Mustang VERT......."Stella Blue"

January 2014 MC Member of the Month!

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post #8 of 26 Old 11-10-2014, 04:53 AM
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OMG...SSRN....you have been so much more patient than I would be
Me three



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Getting way pumped up ..LOL(Never giving up !)

The all new Convertible (Born 1/11/11) !, Welcome to the Fleet !
SHADOW 2013 GBA 2SS/RS A6 Vert (2/13/14)
"FROST 2011 SIM LT1 A6 " FIRST VERT MOTM AUGUST 2013
*PROTESTING GM*
"GIVE ME MY13'IBM ZL1 vert GM!"
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post #9 of 26 Old 11-10-2014, 07:40 AM Thread Starter
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**** you typos!!! Thank's guys!

2012 2SS Vert - Summit White - Borla Atak-S Cat Back Exhaust - K&N Typhoon CAI
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post #10 of 26 Old 11-11-2014, 09:18 AM
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Crayzme....glad you found a good dealer to make everything so much easier. It's so stressful when something is wrong with our cars....a great dealer makes a huge difference.

2013 2LT/ RS Blue Ray Metallic VERT..."Cami"
2010 Grabber Blue Mustang VERT......."Stella Blue"

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