Most of you know how bad of an experience i had ordering and purchasing my camaro last summer in houston. since then i have bashed dealerships (except the guys active here) for ripping people off and poor customer service.
well, that all changed this past weekend when i bought my new truck!!!
my salesperson was so helpful and i feel like she got me a really good deal on the truck. in addition to the $6k rebate for buying a new 2010 model, she negotiated between me and her sales manager to get me to the monthly payments i wanted to be at. i really low balled them at first asking for dealer cost, but we settled in the middle right around invoice price. so i ended up with a $34k MSRP +ttl truck for $27k OTD including ttl!!!
but the customer service did not end there after the sell like i would have expected! it rained for once out here the night i took delivery, so she said bring it back in the morning and we will wash it for you! brought it back and in 10 minutes the truck was spotless!
but the customer service didn't end there. see they had to have the truck hauled over from another dealership 20 miles away, because it had all the options i wanted on it so i didn't have to wait for them to add the stuff to a truck already on their lot. the dealership it was at installed tint already on the truck. well over the weekend i noticed 2 scratches in the glass and the tint had bubbles in it. i gave Melinda, my salesperson, a call on her cell phone and she told me the tint guy doesn't work weekends, but we will take care of it first thing when he arrives at 9:00am monday morning.
so i dropped the truck off this morning at 7:00am before work, and told the service guy the situation. at 9:10 am, 10 minutes after the tint guy was supposed to show up, Melinda calls me and tells me bad news! the glass was scratched, not the actual tint; it was obviously the other dealers fault because it showed up with the tint already on and the scratch was in between the glass and the tint. she told me they are pulling in one of the trucks off the lot and swapping out the glass so i can get the truck back today! WHO DOES THAT??? usually they just say we're going to order it and you have to wait 2 weeks for an aftermarket piece to arrive!
there is hope for me finding decent local dealerships after all!!!