I called Hurst today because the grommet on my shifter boot didn't like the AZ sun (picture). I had every intention of paying for it. The customer service rep was really nice. He was suprised that it had cracked and asked if I had a receipt. I told him I purchased it with the car, so I didn't have one specifically for the shifter. He said no problem and shipped me out a replacement for free.
I love to see a company back up it's product and be understanding when a customer has any kind of issue. A+ Hurst.
The all new Convertible (Born 1/11/11) !, Welcome to the Fleet ! SHADOW 2013 GBA 2SS/RS A6 Vert (2/13/14) "FROST 2011 SIM LT1 A6 " FIRST VERT MOTM AUGUST 2013 *PROTESTING GM*"GIVE ME MY13'IBM ZL1 vert GM!"