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http://blogs.cars.com/kickingtires/2007/10/dont-call-it-a-.html





We’re not sure how Toyota can send a mailing to owners of Sienna minivans made between 2004 and 2006 to fix faulty front doors and not call it a recall, but that’s what they’re doing. Complaints about the doors malfunctioning — swinging freely instead of stopping at a certain threshold — have circulated on the internet for some time.

Now Toyota is offering to repair any Sienna up to 5 years old that has fewer than 100,000 miles on it. This includes Siennas that were bought used or are past their warranty period. Toyota will also reimburse owners who paid out of pocket to have the doors repaired.

The Milwaukee Journal Sentinel does a thorough job explaining the problems of real-life owners as well as Toyota’s work to fix the problem. They even interviewed Cars.com senior editor Joe Wiesenfelder. We’d like to see the problem considered a legitimate recall, and would also stress that Toyota is taking steps to give aid to customers.

more on that:
http://www.jsonline.com/story/index.aspx?id=678203



 

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If GM has a few minor problems people would be petitioning the hell out of the Government for a recall.

600,000 cars and not calling it a recall?:screwy:
 

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Of course it's not a recall, Toyotas don't break didn't you hear?

:rotflmao:

Screw what they want to say, it's a recall.

I believe they have surpassed the 2 million mark for 2007.
Oh, could that be more cars recalled than sold again?
You betcha. :)
 

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Hahaha...mass Oopsie!

<Guiness> Brilliant! </Guiness>

But this is like with my MP3 player..I found out there is a common problem with the headphone jack having too much wiggleroom and breaking off its connections(well, one of them). Which leaves you with only 1 working headphone. This happens with a LOT of the players..and I found my out like the day after my warranty expired. I tried to get an out-of-warranty replacement since it is a well known problem..and the tech guy (who pointed me to a forum to get advice and most of them say to try to get an out of warranty replacement since it is a problem that happens a LOT) refused an out of warranty replacement. He says while it's a problem..it's not a 'known' problem.

While I like the MP3 player..I can promise you this, I'll never get anything from that company again ;).

PS: To fix the bloody thing you have to take it completely apart without snapping the circuit board in half and get to the back and solder the connections back together.



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Discussion Starter · #7 ·
This may be why they are not calling it a recalll, they don't really want to pay for it.

http://www.dailypress.com/features/dp-life_cartalk_1204dec04,0,5179705.story

I have a 2004 Toyota Sienna XLE with 28,000 miles. Last month while camping with our family of five, the sliding door on the right side of the car stopped working. We manually shut the door and did not open it again until we got home. Once home, my 5-year-old pushed the button to open that door, and the door fell off the car. It literally was hanging by part of one of the upper hinges. We tied it to the car and took it in to the dealer for repair. We paid for the repair and were happy to have our car back in working order again — until last week, when the other door did the exact same thing. So I called Toyota to see if there had been some sort of recall or problem with Toyota minivans. The guy at the customer-service line told me that he had heard of other minivans with similar problems, but no, there was no recall, just a "TSB" regarding door-hinge problems. We took the car back to the dealer, and he told us that Toyota will pay for the parts for the second door, but he wants us to pay for the labor. I think the fact that both doors fell off within one month means the car has a problem. I've already paid to repair one door. The customer-service flunkies say there is no one else to talk to. — Kate
 

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It's funny that Ford's recall that affected more than a MILLION trucks and vans didn't make it onto this website. Toyota voluntarily fixes a 3 year old car, but Ford is FORCED to fix 10 year old cars and trucks.
 

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Discussion Starter · #9 ·

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http://www.cbsnews.com/stories/2007/11/29/business/main3553036.shtml?source=RSSattr=Business_3553036
http://www.msnbc.msn.com/id/13046349/
http://www.msnbc.msn.com/id/7887155/
http://money.cnn.com/2007/11/29/autos/toyota_recall.ap/
http://www.usatoday.com/money/autos/2006-07-18-toyota-recall_x.htm

Oh, but your absolutely right. It never makes the news, not even when it affects ONLY Japan.

Incidentally, Toyota is voluntarily fixing these problems prior to an NHTSA ordered recall. I'd say that's a GOOD thing...But I guess every car company fixes problems before they make the NHTSA's hammer.
 

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Usually if it is voluntary, its not a recall, but rather a TSB. A recall is where they HAVE to fix it because it is a critical safety issue. If they don't have to call you and plead with you to bring your car in, then its not a recall.
 

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catch latch or mechanism holding the open so it won't unexpectedly close is not a safety issue?

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"We are calling it a warranty enhancement," rather than a factory recall, Kwong said.

The defect was caused by bad spot welds. Siennas are built at the company's factory in Princeton, Ind. Toyota doesn't consider the defect a safety issue, although a door that closes unexpectedly could be hazardous to small children.
"Most of the time, people are just annoyed by a 'popping noise' they hear" when the welds are weak, Kwong said.

The faulty part is the latest in a string of problems that have raised doubts about whether Toyota can maintain quality standards amid booming sales.

Last week, Consumer Reports said Toyota had fallen so far in its annual vehicle reliability survey that it could no longer automatically recommend the company's new cars and trucks to readers.
 

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